Returns, Refunds and Exchanges

To process a return for refund or exchange please copy and paste the following link and login to your account:

https://shopify.com/65841299710/account  

REFUNDS AND EXCHANGES

https://shopify.com/65841299710/account

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@spoilmypet.com.au

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@spoilmypet.com.au and send your item to: SpoilMyPet P.O. Box 2034 Bundoora Vic 3083

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. 

Please send the items back using the address below, making sure to include your packing slip or note with your order ID and contact information. The cost of return postage must be paid by the customer.

SpoilMyPet

P.O. Box 2034

Bundoora

Vic 3083 Australia